ctc777 Privacy Policy — Your Information Is Our Responsibility

1 Purpose of This Policy

ctc777 treats the privacy of its users as its highest priority. This privacy policy ("Policy") explains what types of information we collect while you use the ctc777 platform, how that information is used, with whom it may be shared, and what steps we take to protect your information.

By using the ctc777.cam website, mobile application, and all related digital services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.

This policy is connected to ctc777's Terms and Conditions and both documents should be read together.

2 Types of Information Collected

ctc777 may collect the following types of information:

• Registration Information: Your full name, date of birth, email address, mobile number, and residential address.
• Identity Verification Information: Copies of your National ID (NID), passport, or other government-issued identity documents — as part of the KYC process.
• Financial Information: Details related to bKash, Nagad, Rocket, Upay, or bank accounts — for processing transactions.
• Transaction History: Records of deposits, withdrawals, and betting activity.
• Technical Information: IP address, device type, browser version, operating system, and cookie data.
• Communication Information: The content of messages sent via live chat or email.
• Gaming Behaviour Information: Time spent on each game, bet amounts, and win/loss history.

3 How Information Is Collected

ctc777 collects information in the following ways:

• Directly Provided Information: Information you provide yourself through account registration, KYC verification, or by contacting the support team.
• Automatic Collection: Information automatically collected through cookies, log files, and tracking technologies while you browse our platform.
• From Third Parties: Information received from payment providers, identity verification services, and fraud prevention services.

4 Why We Use Your Information

Collected information is used for the following legitimate purposes:

• Account Management: To create, verify, and maintain your ctc777 account.
• Service Delivery: To process gaming services, deposits, withdrawals, and bonuses.
• Identity and Age Verification: To confirm that the user is 21 years of age or older.
• Fraud and Abuse Prevention: To detect unauthorised transactions, multiple accounts, and other misconduct.
• Legal Compliance: To comply with Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF) regulations.
• Customer Support: To provide assistance via 24/7 live chat and email.
• Responsible Gaming: To detect excessive betting behaviour and intervene in a timely manner.
• Service Improvement: To improve platform performance and user experience.
• Relevant Communications: To inform you about important account updates and relevant offers.

5 Sharing Information with Third Parties

ctc777 never sells or rents your personal information. However, information may be shared with third parties in the following limited circumstances:

• Payment Providers: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions.
• Technology and Service Partners: Hosting, cybersecurity, game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming), and analytics tool providers — only the information necessary for them to deliver their services.
• KYC and Identity Verification Services: Relevant information may be sent to trusted third-party verification agencies to confirm identity.
• Legal Authorities: Information may be disclosed to relevant authorities in response to court orders, investigations, or legal obligations.
• Corporate Restructuring: In the event of a company merger, acquisition, or asset transfer, relevant information may pass to the new entity.

6 Use of Cookies

Cookies are small text files stored in your browser. ctc777 uses cookies for the following purposes:

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform.
• Functionality Cookies: To remember your preferred language, theme, and other settings.
• Analytics Cookies: To analyse user behaviour and improve the platform.
• Security Cookies: To assist with fraud detection and account protection.

Most browsers allow you to disable cookies. However, disabling cookies may cause some important features of the ctc777 platform to not work properly.

7 Security Technologies and Processes

ctc777 applies industry-standard, multi-layered security measures to protect your information:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is kept in an encrypted state.
• Access Controls: Only authorised personnel are granted access to the information they need.
• Regular Security Audits: Regular security reviews are conducted to identify system vulnerabilities.
• Firewall and IDS: Advanced firewalls and an intrusion detection system (IDS) remain active at all times.
• Two-Factor Authentication: A two-factor authentication (2FA) option is available for added account security.

However, no method on the internet is one hundred percent secure. If a security incident occurs, we will notify affected users as quickly as possible.

8 Data Retention Period

ctc777 retains your information in accordance with the following policy:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for a minimum of 5 years in accordance with legal obligations.
• KYC verification documents are retained for a set period after account closure as required by applicable law.
• The minimum information necessary to fulfil legal obligations may be retained until the legal retention period expires.
• Information that no longer needs to be retained is securely deleted.

9 Your Rights Regarding Your Information

As a user of the ctc777 platform, you have the following rights:

• Access: The right to request information about what data we have collected about you.
• Rectification: The right to request correction of any inaccuracies in your information.
• Erasure: The right to request deletion of your information in certain circumstances — however, some information may not be possible to delete due to legal obligations.
• Objection: The right to object to the processing of your information for specific purposes.
• Opt Out of Marketing Communications: The right to unsubscribe from promotional emails or messages at any time.
• Data Portability: The right to request a copy of your information in a structured format.

To exercise these rights, please contact our support team via live chat or by emailing [email protected]. We will respond to your request after appropriate verification.

10 Protection of Minors

ctc777 operates strictly for users who are 21 years of age or older. We do not intentionally collect any personal information from minors.

An age verification process is followed at the time of account registration. If we learn that a minor has created an account, that account will be closed immediately and the related information will be deleted.

If a parent or guardian believes their child is using ctc777, please contact us at [email protected].

11 Amendments to the Privacy Policy

ctc777 reserves the right to change this privacy policy from time to time. Reasons for changes may include:

• Keeping up with legal or regulatory changes.
• Reflecting technological changes or the launch of new services.
• Improvements to security practices.
• Business changes or restructuring.

For significant changes, we will post a notice on the website and/or send an update to your registered email. Continuing to use the platform after changes have been made will be considered acceptance of the updated policy.

It is recommended that you always check the "Last Updated" date shown at the top of this page.

12 Links to Other Websites

If the ctc777 platform contains links to third-party websites, those sites have their own privacy policies. ctc777 is not responsible for the information collection or use practices of those external sites. It is recommended that you read the privacy policy of any third-party site before visiting it.